The Allstate Arena strives to provide excellent service to all our guests, including
those guests with special needs. Allstate Arena recognizes the needs of persons
with disabilities and meets or exceeds the requirements for compliance with the
Americans With Disabilities Act (ADA). Allstate Arena provides a full range of accommodations
for guests with disabilities to ensure their safety, comfort and enjoyment of our
events and facilities. The following section highlights our services.
Wheelchair Escorts
Allstate Arena provides complimentary wheelchair escorts to guests with special
needs when requested. Escorts are available at any entry point. Please be aware
that our staff will not remain with you during the event, nor will they allow you
to remain in the wheelchair for the duration of the event.
Accessible/Disabled Tickets
Accessible/Disabled seating is available on the lower level of the arena. Tickets
for accessible seating areas are available through Ticketmaster and the Allstate
Arena Box Office. When ordering tickets for an accessible seating area, it is important
to indicate that you require accessible seating so we can properly seat you. Please
note that the number of seats available in the accessible seating area meets the
requirements of the Americans With Disabilities Act (ADA) and other laws relating
to accessibility, however, the number of seats in the accessible seating areas is
limited. Tickets for seats in the accessible seating areas are sold on a first come,
first served basis.
Purchase Accessible Tickets at Ticketmaster
- Visit Ticketmaster’s website online, select the event, and click on the "Request
Accessible Tickets" icon; or
- Call Ticketmaster at 800.745.3000 and request accessible tickets; or
- Visit a Ticketmaster retail outlet and request accessible tickets.
The Allstate Arena Box Office also sells tickets for accessible seating. Please
visit the Box Office page on the Allstate Arena website for hours and more information.
Designated Parking Spaces for Persons with Disabilities
Designated parking spaces are available for guests with disabilities. These spaces
are designated for vehicles displaying a current state-issued disability placard
or license plate. The parking spaces designated for guests with disabilities are
made available on a first-come, first-served basis.
Sign Language Interpreters
Allstate Arena is pleased to provide signed performances for our hearing-impaired
guests for select concert events. Interpretation services are not guaranteed for
every event; however, we will make every effort to accommodate each request with
appropriate advance notice, at least two (2) weeks prior to the event. Please contact
the Allstate Arena for further information.
Service Animals/Guide Dogs
Service animals are welcome in Allstate Arena and will rest in the seating area
of the individual with a disability, rather than in the aisle. We suggest that the
individual have proof of certification or a license for the service animal.
Emergency Evacuation Procedures
Allstate Arena personnel have been properly trained in emergency evacuation procedures
to ensure the safe evacuation of all patrons, including those guests with disabilities,
in the event of an emergency. Please pay careful attention to personnel instructions
during an evacuation.
Restrooms
Restroom facilities in the Allstate Arena are accessible.